SMS Consent & Disclosure
Last updated: October 5, 2026 · v2026-10-05
Program Name
SynxRx SMS Notifications — operated by SynxRx (https://synxrx.com).
What Messages You Will Receive
By providing your mobile phone number and opting in during account registration, you consent to receive SMS text messages from SynxRx. These messages may include:
- One-time verification codes (OTP) for secure sign-in
- Prescription status updates (received, in-progress, ready)
- Order confirmations, shipping notifications, and delivery updates
- Refill request approvals and reminders
- Payment and billing notifications
Message Frequency
Message frequency varies based on your prescription and order activity. You may receive multiple messages per week during active order processing, and fewer during periods without active prescriptions. Typically, expect 2–10 messages per month.
Message & Data Rates
Message and data rates may apply depending on your mobile carrier plan. SynxRx does not charge for SMS messages, but your carrier's standard messaging rates apply. Contact your carrier for details about your plan.
How to Opt In
You can opt in to SMS messages by checking the SMS consent checkbox during account registration at synxrx.com/signup. Consent is not a condition of purchase or use of the SynxRx platform. You may also provide verbal or written consent to your pharmacy or physician to receive SMS notifications through SynxRx.
How to Opt Out
You can opt out of SMS messages at any time by replying STOPto any message you receive from SynxRx. You will receive a single confirmation message: "You have been unsubscribed from SynxRx messages. No more messages will be sent. Reply START to resubscribe."
You can also manage your notification preferences in your account settings at synxrx.com/patient/settings, or contact us at support@synxrx.com to opt out.
How to Get Help
Reply HELPto any message to receive support information. You will receive: "SynxRx: For help, visit synxrx.com or email support@synxrx.com. To stop receiving messages, reply STOP. Msg & data rates may apply." You can also contact support@synxrx.com directly.
Privacy
Your phone number and messaging data are handled in accordance with our Privacy Policy. We do not sell or share your phone number with third-party marketers. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your number is only used for the healthcare communication purposes described above.
As a healthcare platform, SynxRx takes additional care to minimize Protected Health Information (PHI) in SMS messages in compliance with HIPAA regulations.
Supported Carriers
SMS messaging is supported on all major US carriers including AT&T, Verizon, T-Mobile, and most regional carriers. Carriers are not liable for delayed or undelivered messages.
Contact Information
SynxRx — Email: support@synxrx.com — Website: synxrx.com